Atsuko Ishikawa has worked as a librarian supporting the creativity of NOMURA, Ltd. She has made an effort to build an information database and create new value for NOMURA that is known throughout the world. She also works as a "storyteller" who conveys the company's history, aiming to create fans of the company. She talks about the values she has held toward her work, which she has held since joining the company, with an eye to the future. From part-timer to full-time employee. Ishikawa was attached to the Knowledge Support Room in the Human Resources and General Affairs Department of NOMURA 's Osaka office, where she was attracted by the fact that it was a "company that is not like a company." After working in the information resource room for 42 years, she retired in March 2023. She is now an external cooperation staff member, and continues to be responsible for tasks such as accepting, reorganizing, and managing materials related to the Expo. Ishikawa: "I met NOMURA by chance. At the time, I was a university student and was studying to become a librarian in a seminar. At that time, a friend from university asked me if I wanted to work for a company that was looking for part-time librarians. I was asked to give it a try." I was assigned to put 7,000 to 8,000 books spread out on the floor into empty bookshelves. Ishikawa: "I remember being surprised that most of the books were in the fields of architecture and concept design. There was a bias towards certain genres, and many of them were foreign books, so I couldn't classify the books well using the Nippon Decimal Classification used in public libraries, so I consulted with the head of the department and decided on my own classification." During the winter break, I received another offer for part-time work. At that time, a female employee in the same department asked me, "If you haven't found a job yet, why don't you come to NOMURA?" This was the trigger for Ishikawa to get a job. Ishikawa: "I was attracted by the company's atmosphere and the personalities of the employees, so I decided to join the company. However, at the time I knew almost nothing about NOMURA, Ltd. I had been to the 1970 World Expo (Osaka Expo) when I was 12 years old, and was overwhelmed by it, but I never imagined that NOMURA was in charge of the pavilion displays. I had no knowledge of interiors or concept design work involved." However, even without a deep understanding of the work involved, he felt a vague attraction to NOMURA, Ltd. Ishikawa: "Looking back, NOMURA Ltd. at the time was, in a good sense, a "company that didn't seem like a company." People who looked like they were not really company employees were working with enthusiasm, and I was shocked to discover that such a world existed. I think it was quite rare at the time to be in an environment where people would listen to me as an equal, even though I was a young person who had just graduated from university. As I studied and somehow learned the job every day, something happened that flipped a switch in my awareness. One day, an employee came into the information reference room and asked, "Where is the book that has the Pompidou Center in it?" At that time, my senior colleague who was sitting next to me immediately replied that it was in the book on which row of the shelf, on which level, about the middle page. At that moment, I strongly felt that I wanted to be like him, that I had to be like him." Producing original content "EXPO REPORT COLLECTION" ▲ Ishikawa says that the most important role in the work of the "EXPO GALLERY" (reservation required), which opened in January 2023, is "reference." He answered questions from employees who came to the reference room and guided them to the most suitable materials from among the 20,000 books. At the same time, he collected completion photos of the deliverables at the Osaka office. He created an environment where anyone at the Osaka office could easily view them. Ishii: "Then one day, when I was collecting completion photos, the chief designer told me, 'Your work is half-hearted.' He said, 'You can find out about the work at the Osaka office by asking the person in charge directly. Instead, I want to know what the Tokyo head office and the branches are doing.' Aware of this need, we began exchanging information with the Tokyo head office and each branch." After a while, when the age of the Internet arrived, Ishikawa began managing the completion photos digitally and making them available on the company's in-house network. At the same time, he put the existing book register into a database and put in place a system that made it easy to search. Gradually, he says, people began to say, 'If I ask Ishikawa in Osaka, I'll get an answer.' Ishikawa: "However, I felt that it was difficult to get people to understand the necessity of an indirect department like ours - that is, a department that doesn't directly generate profits. I began to think in my own way about what we could do to become a department that wasn't thought of negatively, such as, 'Maybe we don't need that department.'" After thinking about how he wanted to increase the value of the information resource, Ishikawa arrived at the decision to create original content that only NOMURA could offer. Ishikawa: "In 1992, we published our 100th anniversary corporate history, 'Display: A 100-Year Journey.' The corporate history room happened to be part of the Osaka office's archives. I was watching the production from the sidelines. After the 100-year history was published, the person in charge of the corporate history told me, 'There is an external supervisor, Mr. Tsuyoshi Terashita, who has been collecting and storing materials from some of Japan's leading expositions for the past 40 years.' He also told me, 'When you've finished your work, go and see the materials.' I knew it was me. Exposition materials are related to the core of our business. I thought they should be organized as original content, so I went to see the materials with my boss." Ishikawa was deeply moved when he saw Terashita's valuable materials. After signing a memorandum, it was decided that the collection, which was the equivalent of two 2-ton trucks, would be donated to NOMURA as exposition materials. This was the beginning of our original content, "EXPO MATERIALS COLLECTION." Ishikawa: "The collection was so huge that sorting it was extremely difficult. The catalogue of materials was only in Terashita's head, so we started by understanding the whole picture. Official records, photo albums, postcards, medals. To classify the materials, we had to check all the materials once before we could decide on a category. So after checking everything, we started to create the database. It was only when we finished that we realized there were just under 10,000 items in total. The only condition that Terashita set when donating the materials was that they be put to good use in society. That's why we were determined to manage them as a highly convenient database and make them available to the public in a form that could be accessed both inside and outside the company. In the end, we received the kind words from Terashita, who said, 'I couldn't have done this on my own. I'm glad I donated them to you.'" (Reference: Nomulog "Things that can be passed on - A collection of materials from domestic and international expositions and expositions" Organizing exposition materials that would allow the baton to be passed on to future generations without dispersing the collection was a major milestone in Ishikawa's career. Ishikawa "Once we made the 'EXPO Materials Collection' public, we saw a steady increase in inquiries from outside. Researchers from Japan and abroad wanted to see the materials, and we began to be contacted by media requesting the provision of images. The information resource room went beyond its function as an in-house library to become something like a point of contact for the outside world, and I remember feeling like the scale of the work I was involved in had increased dramatically." The collection is one that Terashita has amassed over the course of 40 years. Ishikawa will continue to work single-mindedly with the mission of making the materials useful to society in mind. Ishikawa "One of the members of the 2025 World Expo team said something very memorable to me. They said, 'You can change the future, but you can't change the past. The fact that we've properly accumulated all these Expo materials will never change.' Even if other companies in the industry wanted to do something similar, they would have to start from scratch, but our company has already accumulated about 20 years of experience. This is a great strength. I think that many of our current employees, especially the younger generation, don't know anything about expos or World Expos. First of all, I want them to look at these materials and learn more about the company I work for, NOMURA, Ltd. And I would be happy if they were proud of our company. I want to pass the baton to future generations without letting the collection dissipate." 42 years of service. The words exchanged and the connections with people are precious treasures ▲ Presentation at the Event Society Research Conference (2010) As he had more opportunities to interact with people outside the company, Ishikawa decided to obtain a curator's qualification. He obtained the qualification when he was over 50 years old. In 2012, during NOMURA 120th anniversary, he joined the company history compilation department and gained a deeper understanding of the company's history. Since then, at the request of the Human Resources and General Affairs departments, he regularly speaks about NOMURA 's history to mid-career employees and external executives. His goal is to "create fans of NOMURA." Ishikawa: "I have been involved with NOMURA for 42 years, and before I knew it, I had become a fan of NOMURA myself. The founder, Yasusuke Nomura, was the kind of person who would never say 'I can't do it,' even when given an impossible task. He would always offer an alternative, saying, 'I think we can make it happen this way.' When I joined the company, the fourth-generation president, Eiichi Arita, was also a very creative person, more like a designer than a manager. I still find the inquisitive personalities of the previous presidents fascinating. I think that the personality of the presidents spreads throughout the company. The current employees are all people who will boldly overcome any difficult situation and will absolutely see it through. I feel that everyone is pursuing 'NOMURA level' work. I have worked in the reference room for a long time and met many people. The words we have exchanged and the connections we have made are treasures in life. Words like 'thank you' and 'you helped me' have been the greatest encouragement. After participating in the Expo Study Group, I was asked to take on the challenge of writing a 20,000-word paper, which turned out to be a turn of events that exceeded my expectations. I am very grateful for that. Compared to when I first started working there as a part-timer, NOMURA has become a much more company-like company. But what has never changed is that each and every employee has a strong sense of individuality, and that this is respected. I will continue to work with pride as a fan of NOMURA," said Ishikawa, who found himself joining NOMURA through a fortuitous encounter. Now that he has devoted himself wholeheartedly to the challenges before him, he feels that his life has become more vividly colored. *The content of this entry is current as of December 2023.