Haruka Amano joined NOMURA Co.,Ltd. as a new graduate in 2015, hoping to work in the cultural market, including museums and public facilities. As the sales manager of the Cultural Environment Division, she handles numerous projects. Having experienced childbirth and child-rearing, Amano also engages in R&D activities focused on the psychological and emotional accessibility of cultural facilities for a diverse range of users. Here, she shares her career and aspirations. "Being the customer's best friend is key," she says. Amano's Sales Promotion Division, Cultural Environment Division, Sales Department 1, Section 2, handles projects for public facilities, including museums, art galleries, science museums, libraries, and childcare support centers, with national and local government clients. "We cover a nationwide area, from Hokkaido to Kyushu. I'm primarily responsible for projects within Tokyo, and I'm currently working on multiple projects, including the design of a national displays facility and consulting for a ward tourist center and library," she says. A large-scale national displays facility project is currently in the schematic design stage. We carefully listen to the client's requests for the space and displays they want, and then work with the designers and planners on our team to incorporate these into the planning and concept design. Amano: "As a salesperson, I'm responsible for the detailed interactions with the client. This starts with project management, and I'm also responsible for drawing out the client's true feelings. As a salesperson, I want to be the client's best understanding partner. I want them to feel that they're easy to talk to and that they can understand what I'm saying, and I try to be closer to the client than anyone else in the company, not just listening to them but also understanding the thoughts behind what they say. For some of the clients in this project, it was their first time creating a museum displays. That's why I believe that listening carefully and thoroughly to their essential needs will lead to realizing what the client really wants to do." Amano adds that public facilities present different challenges than corporate projects. Amano: "Public facilities are operated using precious tax money, so we must first consider how they should be used by users such as citizens (taxpayers). A common method for doing this is to hold workshops with citizens and other users. Recently, we've been holding interviews with people with visual or hearing impairments, families with small children, and others who previously felt that visiting museums was a high hurdle and felt they couldn't, even though they wanted to. There's a growing movement to make museums more inclusive." While coming into contact with social issues and national efforts to realize a symbiotic society through her work, Amano herself became aware of these issues. For the past three years, she has been participating in an in-house R&D activity called "Inclusion & Art." Amano: "Under the themes of 'creating a symbiotic society' and 'creating systems for co-creation' through creative activities, I'm conducting research on how to improve the psychological and physical accessibility of destinations for all people." For example, we are developing "Inclusive concept design Patterns," a card-based workshop tool that allows for space creation through dialogue with users, and new tools that allow for art appreciation through touch and sound rather than relying on sight." She combined development and proposal skills learned at cultural facilities across the country. After maternity and childcare leave, she embarked on a new way of working. At NOMURA Co.,Ltd., even sales positions typically spend their first year working in the production department, before moving on to a sales position in their second year. However, Amano's case was a little different. "I was interested in planning positions even before joining the company. With the understanding of my superiors at the time, I was able to gain experience in the planning department in my second year." While this type of career path is not generally offered under the current system, Amano was given a special exception at the time, where she worked as a planner for one year, and then in her third year began working in sales, working on projects for cultural facilities across the country. Between 2016 and 2019, Amano worked on a wide range of projects, including displays design for Kumamoto Castle's main tower and Matsumoto City Museum, and construction work for Kikuchi City Central Library. "One of the defining features of government projects is that there are no ongoing customer relationships like with businesses. Once one job is finished, you have to start from scratch and build relationships with the customer again, and create new businesses and work yourself. I learned that 'development ability' is extremely important in sales in the Cultural Environment Business Division. Also, having experienced planning in my second year, I began to think that by combining 'development ability' with 'proposal ability', I could become a salesperson who could better draw out the essential needs and aspirations of customers. For example, if someone wants to create digital content, not only can I introduce trends and case studies, but I can also suggest alternative methods in a variety of directions, which will elicit the thought, 'That's what I really wanted to do,' and lead to concrete work. I felt that I wanted to improve my ability to present possibilities for turning ideas into reality." She then took maternity leave from 2019 to 2021. Before returning to work, she met with her supervisor and carefully discussed her future work style, which she says gave her peace of mind. "I told her that I wanted to work shorter hours, that before giving birth, I was in charge of projects nationwide and traveled a lot, but from now on, I'd like to be assigned to projects in the Kanto region, which would require less travel, and that I'd like to gradually increase my workload." After returning to work, Amano became more conscious of working more efficiently, with the support of those around her. "With the understanding of my supervisor and colleagues, I'm in an environment where it's easy to communicate my requests and circumstances. Currently, I leave work on time, without overtime, to coincide with my child's daycare pick-up time. I've become more strict with my schedule management than before, so that I can respond to sudden fevers or urgent work. I prioritize based on urgency and importance, and manage my daily schedule down to the minute." Leveraging her knowledge of inclusion and art, Amano takes on a new challenge. Her cultivated proposal skills blossom ▲ Miraikan's permanent displays "Nanairo Quest: A Tale of a Future Living with Robots." Immediately after returning from maternity and childcare leave, Amano gradually adapted to her new work style thanks to her supervisor's supportive role. Gradually, he says, he began to feel a growing desire to "run the business on my own and take on more challenges." One of the projects he was tasked with working on was the Miraikan (National Museum of Emerging Science and Innovation) permanent displays "Hello! Robot," "Nanairo Quest - A Tale of Living with Robots in the Future," and "Nobel Q." It took him roughly two years to tackle this large-scale project, from the development stage through to proposal acquisition, displays, and construction. "It was a cross-sectional effort involving members I had never worked with before, including our internal content and graphics teams, and there were many people involved, so coordinating it was a challenge," says Amano. "displays in particular were unprecedented, combining robots with puzzle-solving and displays that allowed people to experience aging, so it was a new and unprecedented endeavor, and we worked closely with our internal team and our customers to create it." This project also placed emphasis on the perspective of inclusive concept design. "We conducted numerous demonstrations of displays, inviting people with visual and hearing impairments, wheelchair users, children, and the elderly, and incorporated various opinions that emerged. While this was a field I had a personal interest in, this was my first time fully involved in it professionally. I learned a lot from the many discoveries and insights I gained from the opinions of those involved." After being promoted to senior manager in 2023, Amano will take on the next challenge as a supervisor of the Tokyo National Museum's "Play Station ☺ Talk" project. ▲ Tokyo National Museum "Play Station ☺ Talk" © Nacasa & Partners. "In November 2024, the museum will open a limited-time space where children and parents can play freely together, a first for the museum. NOMURA Co.,Ltd. was in charge of planning and supervision. 'We want the children who represent the future to have fun at the museum and go home feeling like they had a great time!' We also want to provide a comfortable space for parents who visit with their children, where they don't have to worry about others. "This project was planned by the Tokyo National Museum with this in mind. Leveraging our in-house R&D expertise in "Inclusion & Art," we proposed safety measures for the fixtures and furniture for children's play spaces, as well as graphics, signage, and a calming down area. It was wonderful to see children having fun playing there after the opening." "Aiming for a cultural facility that's open to a wide range of users in an environment that supports their aspirations," says Amano. "In the future, I want to realize a cultural facility that's open to a wider range of people." Amano says, "Cultural facilities should be open to everyone, but I feel like the number of visitors is biased. In order to broaden the base and boost the cultural market, I want to propose a space that's accessible to everyone, leaving no one behind. My goal is to create a world where museums and other cultural facilities are a popular choice for people's outings. I hope that it will become a casual, familiar spot, rather than a difficult place to visit." Amano's passion for the cultural market is deeply rooted in his experiences in his hometown of Kumamoto. Amano: "I moved to Tokyo to enter university, and it was only after leaving my hometown that I really appreciated Kumamoto. From that experience, I thought that if there was a museum that could communicate the charms of a region, perhaps people could fall in love with the area without having to leave it. This is also why I wanted to aim for NOMURA Co.,Ltd., Ltd. and be involved in the cultural market." Amano talks about the appeal of NOMURA Co.,Ltd., Ltd. as follows. Amano: "I think it's a company that supports what you want to do. I'm involved in a project for a cultural facility, which was my dream, and if you want to try inclusive concept design or something new, colleagues will come together to help you master it and put it to use in your work. I feel that it's a company that not only helps you complete the tasks at hand, but also helps you achieve self-realization. Another attraction is the open atmosphere that makes it easy to work in a way that suits various life stages, such as an environment that makes it easy to return to work smoothly after maternity leave or childcare leave, and relationships with superiors." Finally, what does Amano think is the fun part of working in sales? Amano: "I get the most excited when I'm working on a competition or proposal. That's because it tests how well I understand the client's vision. Having my proposal adopted is proof that I've become the client's best friend. When I can truly feel that, that's the happiest moment for me." *The information is current as of May 2025.